Breakthrough Recipients

The Service Excellence Initiative’s purpose is to improve customer service. It’s success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source.
Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

2015 Award Recipients

 

Aspen Valley Hospital, Aspen, CO
Patient Experience (HCAHPS)
Improvement			Q3 2015	Q3 2014
	Bronze	Hospital Environment - Clean	83.6%	( 77.1%)
	Bronze	Transition of Care	79.8%	( 71.3%)
	Bronze	Recommend the Hospital	94.4%	( 88.5%)
	Silver	Communication about Medicines	86.1%	( 74.4%)
Achievement			2014	Comparative Top Box
	Ruby	Hospital Environment – Clean	83.6%	( 74.9%)
	Ruby	Discharge Information	94.1%	( 86.0%)
	Diamond	Communication with Nurses	92.1%	( 78.4%)
	Diamond	Communication with Doctors	92.1%	( 80.9%)
	Diamond	Responsiveness of Hospital Staff	88.0%	( 67.3%)
	Diamond	Pain Management	83.3%	( 70.5%)
	Diamond	Communication about Medicines	86.1%	( 65.1%)
	Diamond	Hospital Environment – Quiet	85.5%	( 59.7%)
	Diamond	Transition of Care	79.8%	( 54.0%)
	Diamond	Overall Rating	89.1%	( 71.7%)
	Diamond	Recommend the Hospital	94.4%	( 71.9%)
Patient Satisfaction
Improvement			Q3 2015	Q3 2014
	Bronze	Inpatient	96.9%	( 94.4%)
Achievement			2013
	Emerald	Outpatient	79th Percentile
	Ruby	Emergency	93th Percentile
	Ruby	After Hours Care Center	94th Percentile
	Diamond	Inpatient	97th Percentile

 

 

CHI St. Joseph's Health, Dickinson, ND
Patient Experience (HCAHPS)
Improvement			Q3 2015	Q3 2014
	Bronze	Communication with Nurses	82.1%	( 75.5%)
	Bronze	Pain Management	77.5%	( 70.0%)
	Bronze	Hospital Environment – Clean	73.8%	( 66.1%)
	Bronze	Overall Rating	72.5%	( 62.9%)
	Silver	Responsiveness of Staff	73.8%	( 62.4%)
	Silver	Recommend the Hospital	80.0%	( 66.1%)

 

 

Harrisburg Medical Center, Harrisburg, IL
Patient Experience (HCAHPS)
Achievement			2015	Comparative Top Box
	Emerald	Communication with Nurses	82.3%	( 81.2%)
	Emerald	Communication with Doctors	71.3%	( 67.5%)
Patient Satisfaction
Achievement			2015
	Emerald	Outpatient	75th Percentile
	Ruby	Physician Clinic	94th Percentile

 

 

Middle Park Medical Center, Kremmling, CO
Patient Satisfaction
Improvement			Q3 2015	Q3 2014
	Gold	Kremmling Clinic	86.0%	( 79.7%)
Achievement			2015
	Emerald	North Park Medical Center	78th Percentile

 

 

San Luis Valley Health, Alamosa, CO
Patient Experience (HCAHPS)
Improvement			Q3 2015	Q3 2014
	Bronze	Communication with Doctors	83.1%	( 73.6%)
	Bronze	Discharge Information	89.3%	( 84.2%)
	Gold	Communication with Nurses	88.5%	( 64.4%)
	Gold	Responsiveness of Staff	80.9%	( 57.8%)
	Gold	Communication about Medicines	76.0%	( 60.6%)
	Gold	Transition of Care	60.3%	( 40.5%)
	Gold	Overall Rating	75.6%	( 54.0%)
	Gold	Recommend the Hospital	71.3%	( 52.9%)
Achievement			2015	Cpmparative Top Box
	Emerald	Communication with Doctors	83.1%	( 82.5%)
	Emerald	Hospital Environment – Clean	75.3%	( 75.1%)
	Emerald	Hospital Environment – Quiet	71.3%	( 67.9%)
	Emerald	Discharge Information	89.3%	( 88.7%)
	Emerald	Overall Rating	75.6%	( 72.1%)
	Ruby	Communication with Nurses	88.5%	( 81.7%)
	Ruby	Communication about Medicines	76.0%	( 67.7%)
	Ruby	Transition of Care	60.3%	( 54.6%)
	Diamond	Responsiveness of Staff	80.9%	( 67.8%)
	Diamond	Pain Management	85.6%	( 75.5%)