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Summit Awards [2019]

2020 marks the 20th anniversary of the HealthCare Service Excellence Conference and the prestigious Summit Awards. Since the inception of this program in 2005, we have presented 295 Summit Awards and 693 Pinnacle Awards to individuals and organizations who represent the very “Best of the Best” in Service Excellence. We would like to thank everyone, past and present, for creating such a rich history of Service Excellence. Without you, this Night of Excellence would not be possible.

The Summit Awards ceremony and Night of Excellence is a North American-wide recognition program established by the HealthCare Service Excellence Conference. This unique celebration recognizes exceptional Service Excellence by awarding nominees a Pinnacle Award. Pinnacle Achievers in each of the 15 award categories are then eligible to receive the prestigious Summit Award, which recognizes significant achievement and dedication in improving initiatives in the following areas:

Summit Award Recipients

2018 2018 2017 2016 ALL

Pinnacle and Summit Awards Recipients

Pinnacle statusis awarded to the top 3 or 4 nominees in each category.
Click on the Grey Bar to see the 2019 Summit Award Recipient.

Service Excellence Advisor – First Year

A team leader and role model who encourages and supports others to improve

  • Maurice “Mori” Church, Cameron Memorial Community Hospital, Angola, INMori Church is not only a stand out employee, he is a wonderful human being. Mori is energetic, enthusiastic and down to earth all at the same time. Anyone who meets him will notice his love for the Cameron organization and our community.
  • Sidney Thrapp, Memorial Hospital, Carthage, ILSid is always courteous, kind and helpful. He went from someone that kept his head down to someone that helps others embrace what Service Excellence is all about. Sid has become the poster child for “It’s the Right Thing To Do.”
  • Sharon Haynie, Rio Grande Hospital, Del Norte, COSharon always has a smile on her face. She is a gifted speaker and storyteller, and the first to make sure that everyone has what they need for their job. She leads by example, and gives her fellow employees perspective.
  • Eric Schoer, San Luis Valley Health, Alamosa, COEric is an outstanding employee, always going above and beyond to ensure patient satisfaction. His patients love him, and he’s always on focused on Service Excellence - he takes this into consideration with everything he does.
Maurice “Mori” Church Maurice “Mori” Church

Maurice “Mori” Church Cameron Memorial Community Hospital

Accepting Award is Jennifer Hagerty

Service Excellence Ambassador

A role model with a positive attitude, who assists, motivates and guides SEA’s

Jennifer Carlson

Jennifer Carlson from Sioux Falls Specialty Hospital.

Exceptional Nurse

Provides outstanding levels of compassion and quality care. Is supportive, a good listener and is always improving

Melissa Wilson

Melissa Wilson from Jackson County Regional Health Center

Exceptional Employee

Provides exceptional service to both patients/customers and fellow employees

Heather Milne & Deb Demeulenaere

Heather Milne & Deb Demeulenaere from Aspen Valley Hospital

Empowering Manager

A true leader who encourages individuals to achieve great results

Michelle GayMichelle Gay

Michelle Gay from San Luis Valley Health

Accepting Award is Tennie Masterson

Customer Focused Physician/Provider

Professional and respectful, with compassion for those they serve

Dr. Todd Rumsey

Dr. Todd Rumsey from Neighborhood Health

Service Excellence Advisor Team

A team with positive attitude, who combine their frontline enthusiasm and skills for the betterment of all

Team DysFUNction Junction

Team DysFUNction Junction from Grand River Health

Accepting Award is Donna Trujillo & Bob Bjerstedt


An innovative group of leaders, working together, to effect improvement

Emergency Department Throughput

Emergency Department Throughput from Ozarks Medical Center

Accepting Award is Jordan Lange

DO IT Improvement

Defining dissatisfiers, taking action, creating improvement

Pharmacy Communication Cards

Pharmacy Communication Cards from Providence Medical Center

Accepting Award is Colleen Starzl & Keri Carson

Super Coach

Provides exceptional leadership, encouragement and guidance

Richard McGee

Richard McGee from Ozarks Medical Center

Implementation Coordinator

A pillar in the organization; leads, motivates, listens, communicates and coaches

Julie Duty

Julie Duty from Union General Hospital

Service Excellence Council

Dedicated, committed to the vision, ensuring exceptional teamwork with forward momentum

Good Shepherd Health Care System

Good Shepherd Health Care System from Hermiston, OR

Inspiring Administrator

An individual with energy, professionalism, and a commitment to improvement

Ada Bair

Ada Bair from Memorial Hospital

Medical Clinic of Choice

A medical clinic that embodies Service Excellence in the capacity of compassion and education

Sioux Falls Urgent Care

Sioux Falls Urgent Care from Sioux Falls Specialty Hospital

Accepting Award is Brandi Corbin and team

Hospital Provider of Choice

A market leader for employee retention and patient satisfaction

Union General Hospital

Union General Hospital in Farmerville, LA

Accepting Award is Evalyn Ormond and team

The 2019 Founder's Award

An individual or organization who best demonstrates and lives the meaning of Service Excellence

The Founder's Award recipient is Tom Keller, CEO, Ozarks Medical Center from West Plains, MO