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Breakthrough Awards

2021 Breakthrough Awards Recipients

The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source. Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

Legend

Patient Satisfaction [ ... CAHPS] Patient Experience [Traditional]
Bronze Silver Gold Emerald Ruby Diamond Bronze Silver Gold Emerald Ruby Diamond

At least 5 percentage points in the Top Box score

At least 10 percentage points in the Top Box score

At least 15 percentage points in the Top Box score

Achieved greater than the Comparative Database Top Box score

Achieved at least 5 percentage points higher than the Comparative Database Top Box score

Achieved at least 5 percentage points higher than the Comparative Database Top Box score

At least 2 mean score improvement point

At least 3 mean score improvement point

At least 4 mean score improvement point

Achieved at least 75th percentile

Achieved at least 90th percentile

Achieved at least 95th percentile

Allen Parish Community Healthcare

4

3

2

6

6

5

Bronze Silver Gold Emerald Ruby Diamond

Grand River Health

2

1

3

2

1

3

Bronze Emerald Ruby Diamond Silver Emerald

Jackson County Regional Health Center

Maquoketa, IA  ●Click for complete details

1

1

4

2

3

1

Bronze Silver Emerald Ruby Diamond Gold

Madison County Health Care System

Winterset, IA  ●Click for complete details

13

3

4

14

8

3

1

2

Bronze Silver Gold Emerald Ruby Diamond Bronze Emerald

Memorial Hospital

Carthage, IL  ●Click for complete details

4

3

4

3

Bronze Emerald Ruby Diamond

Osceola Regional Health Center

3

3

2

6

Bronze Silver Emerald Diamond

Ozarks Healthcare

West Plains, MO  ●Click for complete details

1

5

1

Bronze Emerald Ruby

Providence Medical Center

5

17

16

5

1

2

Bronze Emerald Ruby Diamond Emerald Ruby

Ringgold County Hospital

Mount Ayr, IA  ●Click for complete details

1

1

1

12

5

4

1

2

1

Bronze Silver Gold Emerald Ruby Diamond Gold Emerald Diamond

Rio Grande Hospital & Clinics

Del Norte, CO  ●Click for complete details

2

4

7

Emerald Ruby Diamond

Sioux Falls Specialty Hospital

Sioux Falls, SD  ●Click for complete details

4

6

Emerald Ruby