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2019 Breakthrough Awards Recipients

The Service Excellence Initiative's purpose is to improve customer service. It's success involves a total commitment from all personnel from the frontline to the administrators. The recognition presented today acknowledges the efforts of all facilities in their challenge for World Class patient and family satisfaction as measured by an independent source. Our congratulations go to those being recognized and to all others that are working for the common goal of improvement.

Legend

Patient Satisfaction [HCAHPS, ED CAHPS, OAS CAHPS, HHCAHPS]:

  • Bronze
  • Silver
  • Gold
  • Emerald
  • Ruby
  • Diamond

Bronze — at least 5 percentage points in the Top Box score
Silver — at least 10 percentage points in the Top Box score
Gold — at least 15 percentage points in the Top Box score
Emerald — achieved greater than the Comparative Database Top Box score
Ruby — achieved at least 5 percentage points higher than the Comparative Database Top Box score
Diamond — achieved at least 10 percentage points higher than the Comparative Database Top Box score

Patient Experience [Traditional]:

Bronze — at least 2 mean score improvement points
Silver — at least 3 mean score improvement points
Gold — at least 4 mean score improvement points
Emerald — achieved at least 75th percentile
Ruby — achieved at least 90th percentile
Diamond — achieved at least 95th percentile

Star Rating:

Improvment       Achievment

Improvement: At least 1 star improvement Overall from previous year OR at least 1 star improvement from Survey vendor per domain
Achievment: Achieved a 4 or 5-star Overall rating from Survey vendor or Achieved a 4 or 5-star rating from Survey vendor per domain

Aspen Valley Hospital

3
3
8
1
1
3
Gold Stars
11

Community Memorial Healthcare

Marysville, KS Click for complete details
2
3
3
1
Gold Stars
1

Good Shepherd Health Care System

5
1
1

Grand River Health

4
3
1
6
3
2
2
Gold Stars
8

Jackson County Regional Medical Center

1
1
7
2
2
5
1
3
2
1

Memorial Hospital

1
2
1
4
3
2
Gold Stars
1

Ozark Medical Center

West Plains, MOClick for complete details
7
2
10
1

Providence Medical Center

4
2
4
8
11
9
4
Gold Stars
10
Silver Stars
1

Ringgold County Hospital

2
1
1
14
13
7

Rio Grande Hospital

5
3
4
15
3
10

San Luis Valley Health

10
1
4
6
1
1
Gold Stars
4
Silver Stars
5

Sioux Falls Specialty Hospital

Sioux Falls, SDClick for complete details
1
1
4
6
Gold Stars
11
Silver Stars
1

Union General Hospital

Farmerville, LAClick for complete details
2
1
4
1
10

Weston County health Services

1
1
1
1
4
1
3
1
2
1

Wilson Medical Center

3
2
1
1
6
2
1
2